Resources in community languages including compliments and complaints

Heron provides a gateway to local health information leaflets and the Patient Information Database which includes information in a range of languages and formats .

The Patient Advice and Liaison Service (PALS) works to improve local health services. This flyer gives contact information for PALS across Norfolk and indicates what type of information, concerns or advice they can provide help:

PALS flyer

Also available in the following other languages/formats:

Bengali
Lithuanian
Mandarin
Polish
Portuguese
Russian
         Swahili

A flyer explaining how to comment, complain or compliment on services from NHS Norfolk.

Comments, complaints or compliments leaflet

Comments, complaints or compliments leaflet - easy read version

Also available in the following other languages/formats:-

Lithuanian
Mandarin
Polish
Portuguese
Russian
         Swahili 

INTRAN is a free and confidential service, providing British Sign Language interpreters, lipspeakers and interpreters in 150 languages. The interpreting service is organised by the service provider and is available where you see the INTRAN symbol. Please click on the symbol for more information.

Please contact Jonathan Cook, NHS Norfolk’s lead for Equality and Diversity, if you would like a copy of the impact assessments.

• NHS Norfolk NHS/INTRAN Interpretation Guidelines